At Team Files (by ikuTeam), we believe that great support is part of a good customer experience, and we do our best to reply quickly to our customers.
Our SLA for requests sent by email or open directly in our support portal are:
Response time | Response time | Event |
|---|---|---|
<8 | 1 | First response from a support agent. |
<24 | 3 | Resolution of general requests. |
<80 | 10 | Resolution of requests related to bugs in the app. |