FAQS and troubleshooting

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Find answers for some frequently asked questions and help to fix issues. If you can't find what you need, please contact us through the support channels.

Allowlist Team Files for Confluence Data Center / Server

Broken attachments after moving an issue or page

Can I recover a broken attachment?

Can I search for attached files with Confluence search?

Can’t find the Team Files on my project/space

Creating a HAR file

Finding a SharePoint site manually

Getting Confluence Logs for Team Files Server

Performance recommendations

Connecting a new folder

Security bug fix policy

SharePoint Permissions Setup

Support portal response time SLA

Unable to select groups and users to apply permissions

What changed on the new Team Files app - Confluence Cloud

What happens to Team Files attachments when a user leaves?

Team Files Installation Problem - Confluence Permissions

Add-on permissions issues on Jira