/
Support portal response time SLA

Support portal response time SLA

Owned by Miguel Jesus
Last updated: Jan 19, 2022
1 min read

At Team Files (by ikuTeam), we believe that great support is part of a good customer experience, and we do our best to reply quickly to our customers.

Our SLA for requests sent by email or open directly in our support portal are:

Response time
(working hours)

Response time
(working days)

Event

Response time
(working hours)

Response time
(working days)

Event

<8

1

First response from a support agent.

<24

3

Resolution of general requests.

<80

10

Resolution of requests related to bugs in the app.

 

Related content

SharePoint Permissions Setup
SharePoint Permissions Setup
Team Files Documentation
Read with this
Getting started on Jira Cloud
Getting started on Jira Cloud
Team Files Documentation
Read with this
Using the file manager on Jira Cloud
Using the file manager on Jira Cloud
Team Files Documentation
Read with this

© 2020 ikuTeam. All Rights Reserved.