...
Our SLA for requests sent by email or open directly in our support portal are:
...
Response time | Response time |
|---|
...
working days) | Event | |
|---|---|---|
<8 | 1 | First response from a support agent. |
<24 |
...
3 | Resolution of general requests. | |
<80 |
...
10 | Resolution of requests related to bugs in the app. |