At Team Files (by ikuTeam), we believe that great support is part of a good customer experience, and we do our best to reply quickly to our customers.
Our SLA for requests sent by email or open directly in our support portal are:
<8 working hours (1 day) for the first response.
<24 working hours (3 days) for resolution of general requests.
<80 working hours (10 days) for resolution of requests related to bugs in the app.