About the Team Files project settings

Project managers can find the Team Files project settings in the “Apps” section of the Project settings, accessible from the project sidebar or menu.

Team Files availability

By default, the Team Files app is available for every project. Project managers can deactivate the app in the project settings if the app isn’t required in that project.

Open

To deactivate the Team Files app, click the toggle to turn it off. You can reactivate it anytime by clicking the toggle again to turn it on.

Automation

In the automation panel, you’ll find options to have repetitive tasks done automatically.

Open

Create and attach a folder to new issues automation

With this automation active, whenever a user creates an issue, Team Files creates a folder with the issue key and attaches it to the issue.

Activating the automation

1. Open the automation panel from the Team Files project settings.
   
   

2. Click the toggle to activate the automation “Create and attach a folder to new issues.”
   
   

3. Click the “Connect” button to select an automation folder. This folder will store the folders created automatically.

4. Connect the storage place you want to use for automation.

5. Select a folder from the connect folder modal.
   
   

6. [Optional] Open the permissions tab to set who can view and edit the folder's content. By default, all users can access the folder and edit the content.

7. Click connect
   
   

8. After a few seconds, the folder appears associated with the automation. A tag is added by default to let you and your team know the folder is associated with automation. You can edit the tag at any moment or even remove it.
   

Deactivating the automation

1. Open the automation panel from the Team Files project settings

2. Click the toggle to deactivate the automation “Create and attach a folder to new issues”

Changing the automation folder

To connect a new automation folder, you must first disconnect the current one.

1. Open the automation panel from the Team Files project settings

2. Click the context menu button next to the automation folder
   
   

3. Click the “Disconnect folder” option

4. Confirm that you want to disconnect the folder

5. The automation turns off by default. Click the toggle to turn it on

6. You can now connect a new folder

Open in original storage

1. Open the automation panel from the Team Files project settings

2. Click the context menu button next to the automation folder
   
   

3. Click the “Open in [Storage]” option.

The folder opens in a few seconds on the original storage site.

Create and attach a folder for customers to new service management issues automation

This automation works mostly the same way as the Create and attach a folder to new issues automation, with some key differences:

• It’s exclusive for service management projects, as its purpose is to create a folder that is shared with customers, where they can view files, edit documents and upload their content

• The created folders have the “[issue key] - customer” for the name

Automation audit log

You can check the audit log at any moment to check if the automation is working as intended. You can use the information to understand the issue or even share it with the support team if you need further help.

Automation folders in the File Manager

The automation folders are shown in the file manager and work as normal folders. Users can browse the content, preview and edit files, create new documents, or upload content.

Disconnect automation folder

Automation folders can't be disconnected in the File Manager. The project manager needs to disconnect it from the Automation panel in the Project settings.

Wrap-up

On this page, you learned about all the Project settings available. If you still have questions or require other project settings, visit our support portal to send us your questions or feature requests. Our team is always happy to help.